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Protection of personal data
Protection of personal data
Last updated on 25/05/2018
As of May 25, 2018, the General Data Protection Regulation (GDPR) adopted in the European Union is starting to apply in Bulgaria. The regulation concerns the protection of individuals with regard to the processing of personal data and the free movement of such data and will prevent the misuse of such data.
You can find this regulation HERE.
The new Regulation significantly extends the concept of "personal data". In addition to three names, personal identification number, ID number, telephone number and address, the term already includes e-mail, IP address, location data, bank account, photos and any data that would allow identification of a specific individual.
Personal Data Processing is any action related to the collection, recording, organizing, storing, modifying, retrieving, using, distributing, updating, combining, blocking, deleting, and destruction and any other similar activity, which is the subject of personal data of one or more individuals.
Personal data administor is any person (natural / legal / public body / agency / other entity) that only determines the purposes (ie for what) and the means (ie how) the personal data collected by him / her are processed data of individuals. The administrator also determines the retention period, where the data will be processed and stored, personal data protection measures, and who will process it. With the entry into force of the Personal Data Protection Regulation, the obligation to register as a personal data controller with the Personal Data Protection Commission ("CPDP") ceases. Anyone who processes personal data even on an individual will be treated as an administrator, whether registered with the CPDP or not. This means that Lubtex Ltd. is an administrator of personal data.
Who we are and how to contact us
Name: "Lubtex" Ltd.
UIC / BULSTAT: 206044315
Registration address: 8000 Burgas, zh.k. Bratya Miladinovi bl.89, entr.4, fl.5
Activity address: 8000 Burgas, zh.k. Bratya Miladinovi bl.89, entr.4, fl.5
Correspondence: 8000 Burgas, zh.k. Bratya Miladinovi bl.89, entr.4, fl.5
Email: office@lubtex.bg, tel: +359 878 050450
Registration in public registers: UIC 206044315
Website: www.lubtex.bg
Our privacy policy is intended to give you comprehensive information in a clear and accessible language how Lubtex Ltd. processes your personal data that you share with the company, including:
• What personal data do we process, for what purposes do we use it and for how long will we store the data?
• With whom do we share personal data outside the company, and whether they will be transferred (transferred) to non-EU countries?
• Is the provision of personal data compulsory by law or contractual requirement, and the possible consequences if such data are not provided?
• What types of cookies we use to make your stay on the site better.
• How to request the correction of personal data, their deletion, and "forgetting"? In addition, we may provide you with download information or transfer it to you if you notify us and give us your authorization.
• You will receive information about the right to file a complaint with the CPDP or in court.
What personal information we collect about you
• We collect information about you through completed and submitted forms on the website of Lubtex Ltd. (for example, when placing an order or creating an account). We process the following personal information: name, address, telephone number, e-mail.
• In cases where an invoice is issued, you may also be required to request additional information as required by law.
• Technical data that is sent to us when using our website-IP address.
• Cookies to identify the browser or device.
For what purposes we use personal data
We use the personal information you provide to fulfill our obligations to you and to enforce your rights, including but not limited to:
• Accepting orders, confirming, shipping and invoicing;
• Creating and managing an account;
• Assisting you in giving or canceling your orders, including providing information on goods and services, answering queries, opinions and recommendations;
• Return of products and their return in accordance with legal provisions;
• For service and warranty maintenance of the goods;
• To give you access to our web site by displaying content according to your criteria;
• Send a newsletter if you wish.
In addition, we have a legal interest in collecting your personal information because without them we cannot provide you with the services and products you are interested in.
We do not collect or otherwise process sensitive data included in specific categories of personal data in the General Regulation - data revealing racial or ethnic origin; disclose political, religious or philosophical beliefs, or membership of trade union organizations; genetic and biometric data, health data or sexual life or sexual orientation data.
On what basis Lubtex Ltd. processes your personal data and for what period
1. The processing of personal data is subject to applicable law:
• For accounting and tax purposes, on the basis of the Accounting Act, the Tax and Social Insurance Procedure Code, etc., the storage periods of the various holders of accounting and tax information depend on the applicable legislation;
• For the purpose of servicing and guaranteeing the goods, on the basis of special legislation in the field of consumer protection, the time limit being in accordance with the applicable legislation;
2. For the company to fulfill its contractual obligations with you - on a contractual basis. The personal data of the clients with whom the contract has been concluded and which are not contained in the data carriers under the previous point are kept for a period of 30 days from the date of termination of the grounds for their processing (from termination of the contract - early or on other grounds, stipulated in the same, including after expiry of all obligations under the contract such as possible legal claims, warranty liability, etc. If within the specified term, the client explicitly requests that his personal data be deleted (forgotten ) and and their processing will be restricted, the storage of the relevant data will be stopped and destroyed at the earliest opportunity after receiving a request from the customer, unless there is an explicit legal basis for continuing their processing (eg offering product warranty) .
3. For marketing purposes, personal data are processed on the basis of your consent, and such consent is required only in the absence of other data processing grounds, such as a contract, special provision of law, etc. The deadline is until the marketing campaign is over. Please note that this consent can always be withdrawn by visiting our office, emailing office@lubtex.bg, or logging in (for registered users).
Lubtex Ltd. can process personal data even if there is a legal (legitimate) interest, except when the interests of the individual to whom the data relate take precedence over those interests.
In any case, the information we collect and use is appropriate for this purpose and does not constitute a breach of your personal space.
Do we disclose your personal information and to whom
Lubtex Ltd. does not disclose your personal information to third parties without your explicit consent, except when necessary for the performance of contractual obligations to you.
In order to fulfill our obligations under the contracts concluded with you, we may disclose your personal information to the following persons:
• Companies providing courier services for the delivery of the goods ordered;
• Service companies;
• Contractors of Lubtex Ltd. as: the company that provides hosting services and maintains the web site; the company that maintains the billing program; accounting Office;
• Banks and financial institutions in the execution of monetary transactions;
We audit our service providers and require them to respect the security of your personal information and to treat it in accordance with legal requirements. We do not allow our providers to use your personal data for our own purposes, and we only allow them to process your personal data only for certain purposes and in accordance with our instructions, as transfers of data to service providers and other third parties are protected by contractual obligations when appropriate.
If we are required by law, or if this is necessary to protect our legitimate interests, we may also disclose certain personal information to public authorities.
• Public authorities, including those exercising supervisory functions;
• Lawyers, auditors, notaries, courts, police, investigation.
Use of cookies
This site uses cookies. Cookies are small text files that are saved to your computer when you visit our website. If you re-visit the webpage, the browser sends back the contents of the cookies, thus allowing the device to be recognized again. Using cookies allows us to design our website optimally for you and makes it easier for you to use.
Last updated on 25/05/2018
As of May 25, 2018, the General Data Protection Regulation (GDPR) adopted in the European Union is starting to apply in Bulgaria. The regulation concerns the protection of individuals with regard to the processing of personal data and the free movement of such data and will prevent the misuse of such data.
You can find this regulation HERE.
The new Regulation significantly extends the concept of "personal data". In addition to three names, personal identification number, ID number, telephone number and address, the term already includes e-mail, IP address, location data, bank account, photos and any data that would allow identification of a specific individual.
Personal Data Processing is any action related to the collection, recording, organizing, storing, modifying, retrieving, using, distributing, updating, combining, blocking, deleting, and destruction and any other similar activity, which is the subject of personal data of one or more individuals.
Personal data administor is any person (natural / legal / public body / agency / other entity) that only determines the purposes (ie for what) and the means (ie how) the personal data collected by him / her are processed data of individuals. The administrator also determines the retention period, where the data will be processed and stored, personal data protection measures, and who will process it. With the entry into force of the Personal Data Protection Regulation, the obligation to register as a personal data controller with the Personal Data Protection Commission ("CPDP") ceases. Anyone who processes personal data even on an individual will be treated as an administrator, whether registered with the CPDP or not. This means that Lubtex Ltd. is an administrator of personal data.
Who we are and how to contact us
Name: "Lubtex" Ltd.
UIC / BULSTAT: 206044315
Registration address: 8000 Burgas, zh.k. Bratya Miladinovi bl.89, entr.4, fl.5
Activity address: 8000 Burgas, zh.k. Bratya Miladinovi bl.89, entr.4, fl.5
Correspondence: 8000 Burgas, zh.k. Bratya Miladinovi bl.89, entr.4, fl.5
Email: office@lubtex.bg, tel: +359 878 050450
Registration in public registers: UIC 206044315
Website: www.lubtex.bg
Our privacy policy is intended to give you comprehensive information in a clear and accessible language how Lubtex Ltd. processes your personal data that you share with the company, including:
• What personal data do we process, for what purposes do we use it and for how long will we store the data?
• With whom do we share personal data outside the company, and whether they will be transferred (transferred) to non-EU countries?
• Is the provision of personal data compulsory by law or contractual requirement, and the possible consequences if such data are not provided?
• What types of cookies we use to make your stay on the site better.
• How to request the correction of personal data, their deletion, and "forgetting"? In addition, we may provide you with download information or transfer it to you if you notify us and give us your authorization.
• You will receive information about the right to file a complaint with the CPDP or in court.
What personal information we collect about you
• We collect information about you through completed and submitted forms on the website of Lubtex Ltd. (for example, when placing an order or creating an account). We process the following personal information: name, address, telephone number, e-mail.
• In cases where an invoice is issued, you may also be required to request additional information as required by law.
• Technical data that is sent to us when using our website-IP address.
• Cookies to identify the browser or device.
For what purposes we use personal data
We use the personal information you provide to fulfill our obligations to you and to enforce your rights, including but not limited to:
• Accepting orders, confirming, shipping and invoicing;
• Creating and managing an account;
• Assisting you in giving or canceling your orders, including providing information on goods and services, answering queries, opinions and recommendations;
• Return of products and their return in accordance with legal provisions;
• For service and warranty maintenance of the goods;
• To give you access to our web site by displaying content according to your criteria;
• Send a newsletter if you wish.
In addition, we have a legal interest in collecting your personal information because without them we cannot provide you with the services and products you are interested in.
We do not collect or otherwise process sensitive data included in specific categories of personal data in the General Regulation - data revealing racial or ethnic origin; disclose political, religious or philosophical beliefs, or membership of trade union organizations; genetic and biometric data, health data or sexual life or sexual orientation data.
On what basis Lubtex Ltd. processes your personal data and for what period
1. The processing of personal data is subject to applicable law:
• For accounting and tax purposes, on the basis of the Accounting Act, the Tax and Social Insurance Procedure Code, etc., the storage periods of the various holders of accounting and tax information depend on the applicable legislation;
• For the purpose of servicing and guaranteeing the goods, on the basis of special legislation in the field of consumer protection, the time limit being in accordance with the applicable legislation;
2. For the company to fulfill its contractual obligations with you - on a contractual basis. The personal data of the clients with whom the contract has been concluded and which are not contained in the data carriers under the previous point are kept for a period of 30 days from the date of termination of the grounds for their processing (from termination of the contract - early or on other grounds, stipulated in the same, including after expiry of all obligations under the contract such as possible legal claims, warranty liability, etc. If within the specified term, the client explicitly requests that his personal data be deleted (forgotten ) and and their processing will be restricted, the storage of the relevant data will be stopped and destroyed at the earliest opportunity after receiving a request from the customer, unless there is an explicit legal basis for continuing their processing (eg offering product warranty) .
3. For marketing purposes, personal data are processed on the basis of your consent, and such consent is required only in the absence of other data processing grounds, such as a contract, special provision of law, etc. The deadline is until the marketing campaign is over. Please note that this consent can always be withdrawn by visiting our office, emailing office@lubtex.bg, or logging in (for registered users).
Lubtex Ltd. can process personal data even if there is a legal (legitimate) interest, except when the interests of the individual to whom the data relate take precedence over those interests.
In any case, the information we collect and use is appropriate for this purpose and does not constitute a breach of your personal space.
Do we disclose your personal information and to whom
Lubtex Ltd. does not disclose your personal information to third parties without your explicit consent, except when necessary for the performance of contractual obligations to you.
In order to fulfill our obligations under the contracts concluded with you, we may disclose your personal information to the following persons:
• Companies providing courier services for the delivery of the goods ordered;
• Service companies;
• Contractors of Lubtex Ltd. as: the company that provides hosting services and maintains the web site; the company that maintains the billing program; accounting Office;
• Banks and financial institutions in the execution of monetary transactions;
We audit our service providers and require them to respect the security of your personal information and to treat it in accordance with legal requirements. We do not allow our providers to use your personal data for our own purposes, and we only allow them to process your personal data only for certain purposes and in accordance with our instructions, as transfers of data to service providers and other third parties are protected by contractual obligations when appropriate.
If we are required by law, or if this is necessary to protect our legitimate interests, we may also disclose certain personal information to public authorities.
• Public authorities, including those exercising supervisory functions;
• Lawyers, auditors, notaries, courts, police, investigation.
Use of cookies
This site uses cookies. Cookies are small text files that are saved to your computer when you visit our website. If you re-visit the webpage, the browser sends back the contents of the cookies, thus allowing the device to be recognized again. Using cookies allows us to design our website optimally for you and makes it easier for you to use.
In general, a web page access application allows cookies to be stored by default. If you want to know when your computer is receiving a cookie, you can set your browser to notify you and decide whether or not to accept cookies.
Disable and delete cookies:
The browser allows you to control and / or delete all cookies at any time. Keep in mind that if you disable cookies, some features of our website may not work.
How to delete all cookies from the most popular browsers you can see below:
Firefox: https://support.mozilla.org/en/kb/delete-cookies-remove-info-websites-stored
Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en_US
Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Computer Safari: https://support.apple.com/kb/ph21411?locale=en_GB
Tablet and Phone Safari: https://support.apple.com/en-US/HT201265
What cookies do we use:
1. Mandatory cookies:
These are absolutely necessary cookies for the site to perform its functions. They do not store any personal information and are always included. We use these cookies to authenticate our users when using the Website so that we can provide our services so that we can comply with our Terms of Use and maintain the security of our services. Often mandatory cookies are permanent. This category includes:
- Cookies that identify or authenticate our users;
-Cooks that temporarily store certain user data (such as content on an online form);
-Cooks that store certain user preferences (such as search settings or language settings)
-Cooks that store data to ensure smooth playback of video or audio content.
2. Analytical cookies.
Analytics cookies are optional when using our site, but they allow us to understand how you use our site and services, as well as to conduct market research (e.g., clicking on banners and typing search queries). They tell us which pages are most popular and visited, which pages are least visited, and how visitors view the site. This information is used to make the website more accessible and easy to use, as well as to provide adequate content and services tailored to your preferences. If you disable them, we will not know when you visited our site and will not be able to monitor its effectiveness against your actions. All information that these cookies collect is anonymized.
We obtain statistical information about the use of our web site with web analytics tools. The providers of these tools process the data not for their own purposes, but only as a processor.
Web analytics tools used:
1. We use Google Analytics.
Google Analytics is provided by Google Inc. We use Google Analytics with the additional feature provided by Google to anonymize IP addresses.
2. We use Google Tag Manager
This is a Google Inc. service that allows us to easily manage scripts on our sites, with IP addresses anonymized.
You can see more information about cookies and what they are used for, for example:
Description of Cookies - Microsoft Support
All About Computer Cookies
Links to other sites
Our web site links to other companies' websites. Lubtex Ltd. is not responsible for their content and privacy policies.
What are your rights
As our customers and as a data subject, you have the right to request from us the right to access, correct or delete your personal data, restrict processing, and file objections
processing. You can also exercise your portability right. Data access is free of charge.
In cases where your personal data are processed on the basis of your informed consent, you have the right to withdraw your consent at any time, bearing in mind that the withdrawal of the consent will continue to apply. We strongly require your consent to use your personal information when providing an additional service such as a marketing message.
1. All registered users can check the accuracy, completeness and up-to-date of their personal data and correct it in their account. Also, the account stores information about a consent and provides the opportunity to easily withdraw consent.
Disable and delete cookies:
The browser allows you to control and / or delete all cookies at any time. Keep in mind that if you disable cookies, some features of our website may not work.
How to delete all cookies from the most popular browsers you can see below:
Firefox: https://support.mozilla.org/en/kb/delete-cookies-remove-info-websites-stored
Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en_US
Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Computer Safari: https://support.apple.com/kb/ph21411?locale=en_GB
Tablet and Phone Safari: https://support.apple.com/en-US/HT201265
What cookies do we use:
1. Mandatory cookies:
These are absolutely necessary cookies for the site to perform its functions. They do not store any personal information and are always included. We use these cookies to authenticate our users when using the Website so that we can provide our services so that we can comply with our Terms of Use and maintain the security of our services. Often mandatory cookies are permanent. This category includes:
- Cookies that identify or authenticate our users;
-Cooks that temporarily store certain user data (such as content on an online form);
-Cooks that store certain user preferences (such as search settings or language settings)
-Cooks that store data to ensure smooth playback of video or audio content.
2. Analytical cookies.
Analytics cookies are optional when using our site, but they allow us to understand how you use our site and services, as well as to conduct market research (e.g., clicking on banners and typing search queries). They tell us which pages are most popular and visited, which pages are least visited, and how visitors view the site. This information is used to make the website more accessible and easy to use, as well as to provide adequate content and services tailored to your preferences. If you disable them, we will not know when you visited our site and will not be able to monitor its effectiveness against your actions. All information that these cookies collect is anonymized.
We obtain statistical information about the use of our web site with web analytics tools. The providers of these tools process the data not for their own purposes, but only as a processor.
Web analytics tools used:
1. We use Google Analytics.
Google Analytics is provided by Google Inc. We use Google Analytics with the additional feature provided by Google to anonymize IP addresses.
2. We use Google Tag Manager
This is a Google Inc. service that allows us to easily manage scripts on our sites, with IP addresses anonymized.
You can see more information about cookies and what they are used for, for example:
Description of Cookies - Microsoft Support
All About Computer Cookies
Links to other sites
Our web site links to other companies' websites. Lubtex Ltd. is not responsible for their content and privacy policies.
What are your rights
As our customers and as a data subject, you have the right to request from us the right to access, correct or delete your personal data, restrict processing, and file objections
processing. You can also exercise your portability right. Data access is free of charge.
In cases where your personal data are processed on the basis of your informed consent, you have the right to withdraw your consent at any time, bearing in mind that the withdrawal of the consent will continue to apply. We strongly require your consent to use your personal information when providing an additional service such as a marketing message.
1. All registered users can check the accuracy, completeness and up-to-date of their personal data and correct it in their account. Also, the account stores information about a consent and provides the opportunity to easily withdraw consent.
2. Unregistered users may withdraw their consent to the processing of personal data, request a correction, object to their processing or request that the data be deleted (the "right to be forgotten") by sending a request to office@lubtex.bg or to visit us in the office.
3. If you wish to exercise the right of data portability, you can send us a request to office@lubtex.bg or visit us in the office to assist you adequately.
In order to avoid abuse, requests with the above content will only be considered if they were sent from an email used to register an account or place an order, and we reserve the right to request additional information in order to establish the identity of the requester and the data subject. to which it refers.
All requests for personal data sent will be answered within one month, and in case of need to extend the deadline you will be informed about the extension as well as the reasons for the delay.
In any case, you have the right to file a complaint with the Commission for Personal Data Protection, which is the supervisory authority for the Republic of Bulgaria.
'Supervisory authority' means an independent public authority from a Member State of the European Union responsible for monitoring the application of the rules on protection of personal data.
Contact information for the Personal Data Protection Commission:
Registered office and registered office: 1592 Sofia, Prof. Tsvetan Lazarov ”№ 2
Correspondence address: 1592 Sofia, Prof. Tsvetan Lazarov ”№ 2
Phone: 02 915 3 518
Website: www.cpdp.bg
protection of personal data
The administrator takes safeguards, including administrative, technical and physical measures, to protect your personal information from loss, theft and misuse, as well as from unauthorized access, disclosure, modification or destruction.
Conclusion
This privacy policy is current as of 05/25/2018.
Lubtex Ltd. reserves the right at any time to amend and / or supplement this Policy. Changes will take effect as soon as they are posted to the Website, unless otherwise provided in the updated version. Lubtex Ltd. is not responsible if a user of the web site has not become acquainted with the latest up-to-date version of this Privacy Policy.
3. If you wish to exercise the right of data portability, you can send us a request to office@lubtex.bg or visit us in the office to assist you adequately.
In order to avoid abuse, requests with the above content will only be considered if they were sent from an email used to register an account or place an order, and we reserve the right to request additional information in order to establish the identity of the requester and the data subject. to which it refers.
All requests for personal data sent will be answered within one month, and in case of need to extend the deadline you will be informed about the extension as well as the reasons for the delay.
In any case, you have the right to file a complaint with the Commission for Personal Data Protection, which is the supervisory authority for the Republic of Bulgaria.
'Supervisory authority' means an independent public authority from a Member State of the European Union responsible for monitoring the application of the rules on protection of personal data.
Contact information for the Personal Data Protection Commission:
Registered office and registered office: 1592 Sofia, Prof. Tsvetan Lazarov ”№ 2
Correspondence address: 1592 Sofia, Prof. Tsvetan Lazarov ”№ 2
Phone: 02 915 3 518
Website: www.cpdp.bg
protection of personal data
The administrator takes safeguards, including administrative, technical and physical measures, to protect your personal information from loss, theft and misuse, as well as from unauthorized access, disclosure, modification or destruction.
Conclusion
This privacy policy is current as of 05/25/2018.
Lubtex Ltd. reserves the right at any time to amend and / or supplement this Policy. Changes will take effect as soon as they are posted to the Website, unless otherwise provided in the updated version. Lubtex Ltd. is not responsible if a user of the web site has not become acquainted with the latest up-to-date version of this Privacy Policy.